Returns

You have the right to cancel your order with us provided you give the Company notice of cancellation within 14 days from the day after you received the order. Notice of contract cancellation must be given in a clear message. It may be made by filling the contact form in this Online Shop (you can access it by clicking here) or by sending email to nammobrandsstore@wackes.com, but you are not obligated to use these channels. If you choose to use the contact form or send an email, we will confirm receipt of your decision to invoke your right of withdrawal, e.g. by email.

You may also exercise your right to cancel your order by using the Swedish Consumer Agency’s (Sw: Konsumentverket), standard form, which you can download from the Swedish Consumer Agency’s website at https://publikationer.konsumentverket.se/kontrakt-och-mallar/angerblankett (only available in Swedish).

Please wait for return instructions from the Company.

For orders cancelled, the Company will issue you with a full refund including the shipping cost. Payment will be made in the same currency and by the same means as used by you when placing your order. However, you will need to return the items to the Company by secure means to ensure it reaches the Company in good condition, at your own cost.

All items must be returned unused and in their original condition, including their original packaging and with any related accessories, tags etc. and from the original delivery country. You may examine and test the products before cancelling an order. However, you will be responsible to compensate the Company if and to the extent the value of the product has been reduced due to your excessive handling of the product in relation to what was necessary in order to determine the characteristics or function of the product.

Please include the following information in your message when you contact Company:

• Your name
• Order number
• Name and amount of the Products you wish to return
• The reason why you want to return the products (wrong size, did not meet expectations etc.)

Please keep for return the original delivery note which you received with your order.

Your order will be invoiced in EUR. When payment is made in another currency, we will use mid-rate of exchange in all transactions. We cannot take responsibility for currency fluctuations in either direction even in the case of returns or exchanges.

Our aim is to ensure that all customer orders are fulfilled correctly and without damages. However, if you received a damaged, defective, or wrong item, please contact us by filling the contact form (you can access it by clicking here) or by sending an email to nammobrandsstore@wackes.com.